Retail Sales Associate

The Retail Sales Associate is responsible for delivering a welcoming, helpful, and customer-focused shopping experience through strong service, daily store support, and positive customer interactions. This role supports all areas of the sales floor including customer engagement, merchandising, replenishment, recovery, and store cleanliness to help maintain a store environment that is organized, energized, and easy to shop. The Retail Sales Associate demonstrates passion for customer service, teamwork, and creating a positive shopping experience. Every interaction on the sales floor contributes directly to how customers view the brand, the store, and their overall shopping experience. This role exists to ensure every customer feels acknowledged, supported, and excited to return.

Key Responsibilities

Customer Service

• Greet and engage customers throughout the day to create a welcoming andapproachable shopping environment.

• Assist customers with product recommendations, sizing, and general questionsto help improve their overall shopping experience.

• Maintain a positive and energetic attitude on the sales floor to support acustomer-first culture.

• Help ensure customers can easily find product, navigate the store, and receivetimely assistance when needed.

• Support store leadership in maintaining strong service standards during allbusiness hours.

Customer Experience Execution

• Help maintain a clean, recovered, and organized sales floor so customers can shop comfortably and efficiently.

• Replenish merchandise and maintain full displays to support product availability and presentation standards.

• Assist with fitting room recovery, go-backs, and daily floor maintenance to keep the store customer-ready.

• Support daily operational tasks and priorities without negatively impacting customer experience.

• Help maintain store cleanliness and organization throughout all areas of the business.

Sales Floor Support

• Build basic product knowledge to better assist customers and support selling opportunities.

• Operate the register accurately and efficiently to support smooth customer transactions.

• Support merchandising projects, floor moves, and seasonal updates as directed by leadership.

• Assist with receiving, stocking, and organizing incoming product to improve overall store efficiency.

• Work collaboratively with teammates to maintain strong communication and daily execution.

Teamwork & Accountability

• Follow direction from store leadership and complete assigned tasks with consistency and urgency.

• Arrive prepared, on time, and ready to contribute positively to the team environment.

• Communicate questions, concerns, or customer feedback to leadership when appropriate.

• Contribute to a positive team culture that supports both coworkers and customers.

• Demonstrate a willingness to learn and grow within the company.

Minimum Qualifications

• No prior retail experience required; previous customer service, volunteer, school, experience is helpful.

• Willingness to learn about retail, products, and customer service standards.
• Ability to maintain a positive and energetic attitude with customers and teammates.

• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Dependable, reliable, and able to follow directions.

Physical Demands & Work Environment

Regularly required to stand and walk on the sales floor for extended periods. Ability to lift and/or move up to 40 pounds, with or without reasonable accommodation. Fast-paced environment with frequent interaction with customers, team members and management. Bending, reaching, kneeling, and hands-on merchandising tasks. Work is performed in a retail environment with variable noise, lighting, and customer traffic levels with scheduling to include days, evenings, weekends, holidays, and peak seasons.

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Part-Time Employee Perks & Benefits

• Access to HC Employers Employee Assistance Program (EAP)
• Employee Purchase Programs: Receive Pro-Deal Discounts on the brands we carry

• Company Sponsored Employee outings (e.g. Braves, Atlanta United, Top Golf, etc)

Equal Employment Opportunity and At-Will Statement

High Country Outfitters is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status. Employment is at-will, meaning either the employee or the Company may terminate employment at any time, with or without cause or notice, subject to applicable law. This job description is not a contract and may be modified as business needs evolve.

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